Frequently asked questions
Orders
How do I know my order has been registered?
A confirmation email reaches you within minutes of your payment. If it does not appear, check your spam folder before writing to us at contact@leerjewels.com.
Can I change or cancel my order?
Yes, as long as the parcel has not been handed to the carrier. Write to us as soon as possible with your order number. Once the parcel has left, you will need to use the returns procedure.
Shipping
What are the shipping costs?
Shipping is free in mainland France on orders of €50 or more; below that amount, a €5.50 fee applies. For other destinations, costs depend on your country and are shown at checkout, before you confirm.
How long does delivery take?
Your order is shipped within 48 business hours of payment. Then allow 3 to 5 business days in mainland France, 5 to 10 business days in the European Union and 7 to 12 business days for the rest of the world.
Do you ship abroad?
Yes, throughout the European Union as well as to the United Kingdom, Switzerland, Norway, the United States, Canada, Japan, South Korea, Singapore, Hong Kong, Malaysia, Australia, New Zealand, Israel and the United Arab Emirates.
How do I track my parcel?
On the day of dispatch, you receive an email with your personal tracking link. Details are on our Shipping page.
My parcel seems lost, what should I do?
Write to us with your order number: we handle the process with the carrier and come back to you with a solution.
Returns, exchanges and refunds
How long do I have to change my mind?
Fourteen days from receipt, without justification. The procedure is detailed on our Returns page.
Do I pay for return shipping?
Yes, unless the item is defective, damaged or does not match your order: in that case we cover the full cost.
When will I be refunded?
Once we receive your return, we check the item and confirm its arrival by email. If it is in order, the refund is made within 7 business days, to the payment method used for your purchase.
Do you offer exchanges?
Yes. Prefer a different piece? Tell us when you request your return: exchanges are possible subject to available stock.
Our jewelry
What are they made of?
Our pieces are made of stainless steel, a durable material valued for how well it lasts over time.
Does the jewelry tarnish?
Stainless steel resists oxidation and tarnishing well under normal use. To preserve the finish of your jewelry, remove it before showering, swimming, exercising and sleeping, and avoid contact with perfumes, creams and household products.
Is it suitable for sensitive skin?
Stainless steel is generally well tolerated, including by delicate skin. If you have ever reacted to a metal, seek advice from a healthcare professional before wearing it for long periods.
How do I care for it?
Remove your jewelry before showering, swimming, exercising and sleeping. Avoid direct contact with perfumes, creams and household products. Clean it with a soft, dry cloth, then store it away from humidity, preferably in its pouch.
Payment and security
Is payment secure?
Yes. Transactions are processed by Shopify's secure payment platform. Your banking details are transmitted in encrypted form and are never stored by us.
Do prices include taxes?
Yes, all our prices are shown including taxes. Shipping costs are added at checkout.
What about orders outside the European Union?
Customs duties and import taxes may be charged when the parcel arrives. Set by the destination country, they are payable by the recipient.
Contact us
By email at contact@leerjewels.com or by phone on +33 7 88 34 14 36. You can also use our contact form.
